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All of us have been customers at some time and we pride ourselves on a high level of customer support. Please do not feel embarrassed to ask questions about any particular product you may be interested in.
 

Hopefully we will know the answer and can advise you accordingly. If not, I do hope we can point you in the direction of someone who does.
After all it in our interest to ensure you have the correct item to suit your needs

 

Delivery and charges - Please note the cut off time for UK same weekday shipping is 1.30 pm

Delivery policy
It is our policy to ship your order wherever possible the same working day (subject to time of order) or within the following 24 working hours, excluding weekends, Bank Holidays, seasonal busy periods and any technical restraints. The shipping cost and associated timescale comes into force once the order has been processed and packed.

Mainland UK

  • UK orders under the value of £20 can be shipped out Second Class Royal Mail un-tracked at a cost of £3 Delivery 4 - 5 working days
  • UK Orders valued up to £50 will be shipped out via Interlink Express next working day service at a cost of £4.99. Max 10kg.
  • UK Orders valued £50 - £125 will be shipped via Interlink Express next working day service at a cost of £6.99. Max 10kg.
  • UK Orders over a value of £125 will be shipped out via Interlink Express next working day service FREE OF CHARGE. Max 10kg.

Delivery 24 hours (working day) for all Interlink Express Parcels - (Please call for large parcels)

Please note that for deliveries to postcodes AB31-AB54 delivery may be up to 48 hours.

You will receive an e-mail and text message from Interlink Express to let you know what time your parcel will be delivered (Within a 1 hour window). You will be given the option to provide further instructions to the couriers in your reply, as well as up to date tracking information. You will be able to track exactly where your parcel is in relation to you using Interlinks ‘Follow My Parcel’ system.


Exceptions
In the following areas, parcels will be sent Royal Mail at the prices shown above for parcels below 1kg that are no larger than a Royal Mail Medium Parcel. (Including packaging)

  • Isle of Wight
  • Isle of Man
  • Northern Ireland
  • Scottish Highlands and Islands
  • Channel Islands
  • Scilly Islands

The shipping costs to these areas can vary wildly for parcels above 1kg or for large parcels, and you may be asked for an additional contribution as a share of these costs.

Post Delivery
If you have chosen 2nd Class Post, delivery is via the Royal Mail and it is too large for your post box they will leave a card for you for you to arrange collection of the goods from your nearest sorting office within 7 working days. If goods are returned to us in this way we reserve the right to charge an additional shipping charge to re-send them.

Please note, that we can't be held responsible for any delays in shipping due to the Royal Mail.

Lost items: In 10 years of using Royal Mail they have only ever lost a handful of parcels. Royal Mail do not class an item as 'lost' until 15 working days have passed. Once this time has passed we can process a claim.

Courier Delivery
You will receive an e-mail and text message from Interlink Express to let you know what time your parcel will be delivered (Within a 1 hour window). You will be given the option to provide further instructions to the couriers in your reply, as well as up to date tracking information. You will be able to track exactly where your parcel is in relation to you using Interlinks ‘Follow My Parcel’ system.

Interlink Express will then attempt two deliveries which will require a signature or can be left in a safe location as instructed by you in the text or email from Interlink Express. They will leave a card if they miss you with instructions on how to contact them. If you have email confirmation of shipping from us and no parcel within 24-48 hours, please contact us without delay to track the shipment as soon as possible. If you miss both deliveries Interlink Express will hold the parcel for 9 days, and we will get in touch with you to make arrangements. If the item is returned to us a second shipping charge may be applicable.

Split Orders
(Mainland UK only)
Our policy is to wait until all the ordered goods are available prior to sending them to you. However should you order several items and some of which are out of stock you may wish to ‘split’ the shipment and have the available items to arrive first. We will contact your directly for payment of the second parcel as detailed below.

  • If the original order value is over £125 - Should you choose to 'split' the shipment and wish for the stock items to be shipped immediately, with the remainder to follow, there will be one shipping fee added to the second shipment 'if' that parcel value is less than £125. (Either £6.99 or £4.99). The first shipment will still be sent free of charge.
  • If the original order value is less than £125 - Should you choose to 'split' the shipment the standard shipping fees will be added to each parcel (Either £6.99 or £4.99) as appropriate.
  • This applies to UK mainland shipment addresses only and does not apply to overseas parcels which are shipped for the agreed fee as appropriate.
     

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International Shipping

Please Note: International orders may currently be delayed by 24 hours due to delays at the channel crossing.

Cut off time for International same day shipping is 1:30 pm British Time
(GMT between 26th October and 30th March or GMT +1 between 30th March and 26th October).

Country

Transit Time (Days)

Weight Limit (KG)

Price (£)

Austria

3

15

£14.00

Belgium

2

15

£14.00

Denmark

3

15

£17.00

Finland

4 to 5

15

£23.00

France

2 to 3

15

£14.00

Germany

2 to 3

15

£12.00

Greece

4 to 9

15

£26.00

Italy

3 to 4

15

£19.00

Luxembourg

2

15

£14.00

Netherlands

2

15

£14.00

Poland

4 to 5

15

£14.00

Portugal

4 to 5

15

£23.00

Republic Of Ireland

2

15

£12.00

Spain

3 to 4

15

£17.00

Sweden

4 to 5

15

£17.00

For the USA, Canada, Australasia and other countries, prices vary depending on weight and package size.
For Parcels under 1kg, shipping costs will normally be £20

Please contact us with a complete list of the items you need for the best shipping quote.

For example: Larger items may use 'volumetric weight’ which is calculated using: [length (cm) x width (cm) x height (cm)]/4000. Additional shipping costs MAY apply. If in doubt please email us with your list of items for us to calculate.

Small light items (<500g) MAY be shipped Air Mail at a lower price. Please email us with your list to calculate costs.

Non EU Countries please contact us directly for shipping costs

 

 

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