How To Order
Pre-Release and Advance Order Offers
If your shopping basket contains any items you have ordered BEFORE they are available (see product page) which are marked as 'Pre-Release Offer' or 'Advance Order', the whole order will not be shipped until ALL of the items come into stock. IF you complete the order and 'check out' FULL payment will be taken for ALL the items. If you only wish the currently available items to be shipped without delay, you will need to remove the 'Pre-Release Offer' or 'Advance Order' items from the shopping basket and either add them again after you have 'checked out', or use the 'Notify me when this item is available' feature on the individual product page.
Definition - Pre-Release and Advance Order Offers
These prices are special one off promotions which allow you to purchase certain items BEFORE they come into stock at a special price. This price will not be continued once the item arrives. Your order will need to be completed and 'checked out' fully to comply and reserve your items at this special price.
There are various rules relating to BFPO orders some of which effect sales VAT and Shipping Costs. Please use the Contact Us page to explain your particular needs and location and we will calculate the correct prices and shipping system to suit your circumstances
We accept Visa, Delta, Maestro, Mastercard, Visa Electron, JCB and Solo cards and welcome orders outside of mainland UK including Channel Islands, Northern Ireland, and outlying islands.
Your card payment will be processed at the time of order and your statement receipt will be under the name of R & R Enterprises.
Should you wish to purchase products by cheque (national or international), please contact us directly for further details.
Bank transfer details for UK customers only: Acc No: 08346909 - Sort Code: 53-81-33
It is our policy to ship your order wherever possible the same working day (subject to time of order - Pre 1pm) or within the following 24 working hours, excluding weekends, Bank Holidays, seasonal busy periods and any technical restraints. The shipping cost and associated timescale comes into force once the order has been processed and packed.
It is our policy to only advertise products on this website which are in stock at the time of advertising, or due to arrive at the date shown. However during busy periods there may be an occasion where an item sells faster than anticipated. In which case you will be contacted by email or telephone without delay to see how you wish to proceed with your purchase or refund.
For more information about our delivery arrangements click here
We make mistakes too!
Although pricing and product details are updated on a regular basis, occasionally errors can occur. If you purchase a product which is incorrectly priced you will be informed of the correct price without delay by either email or telephone. You will have the option to cancel with a full refund or continue with the purchase.The prices on this website are stated inclusive of UK sales VAT.